FAQs

FAQs | FitZone360 LTD

How can I contact FitZone360?
You can reach us anytime at info@fitzone360.co. Our customer support team will be happy to assist you.

Do you ship worldwide?
Yes, we proudly ship worldwide.

Where do you ship from?
We ship from Australia, USA, UK, Europe, and Hong Kong, depending on your location, to ensure fast and reliable delivery.

Can I change or cancel my order?
Changes or cancellations must be requested within 12 hours of placing your order. After that, orders cannot be modified, but you may return your order for a full refund once received.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX, Shop Pay) 

When will my order be processed?
Orders are processed Monday–Sunday (including holidays). Processing takes 1–3 business days, and shipping begins the next business day. Please allow extra time during peak seasons.

How long will it take to receive my order?
Delivery usually takes 2–4 weeks, depending on your location.

What if I don’t receive my order?
If your order hasn’t arrived within 30 days of shipping, you’re eligible for a full refund.

Will I be charged customs or taxes?
Prices are listed tax-free in USD. Import duties, taxes, and customs fees may apply once your order reaches your country—these charges are the responsibility of the buyer. For details, contact your local customs office.

How do I return an item?
Please email us at info@fitzone360.co to start a return.

What if my item is defective, incorrect, or damaged?
Email us with your order number, photos, and details. We’ll work quickly to resolve the issue.

When will I receive my refund?
Refunds are issued to your original payment method within 7–10 business days after we receive your return. If delayed, please check with your bank or card provider.